Privacy Policy

Priyadarshan Deshmukh trading as TradieWebsitePro (ABN 93 403 620 645) ("we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request a quote or website preview, become a client, or use our website design, hosting, SEO, Google Business Profile, digital marketing or automation services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to us.

1. Who We Are

TradieWebsitePro provides website design and development, conversion optimisation, hosting and maintenance, search engine optimisation, Google Business Profile services, digital marketing and business automation services primarily to Australian tradies and local service businesses.

Business / legal name: Priyadarshan DeshmukhTrading name: TradieWebsiteProABN: 93 403 620 645Location: Melbourne, Victoria, AustraliaWebsite: https://www.tradiewebsitepro.com.auEmail: shan@tradiewebsitepro.com.au

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• your name;
• business name;
• email address;
• telephone number;
• business address or service area;
• website address;
• details about your business, services and marketing requirements;
• enquiry, consultation and quote information;
• information submitted through forms on our website;
• appointment or booking information;
• communications between you and us;
• billing and transaction information;
• information required to deliver website, SEO, GBP, hosting or automation services;
• content, photographs, logos and other material you provide to us;
• account access or permissions you provide for services such as your website, domain, Google Business Profile, Google Search Console or other relevant platforms;
• technical information such as IP address, browser type, device type and website usage information; and
• any other information you voluntarily provide to us.

We generally do not need or intentionally collect sensitive information unless it is reasonably necessary for a specific service and you choose to provide it.

3. How We Collect Information

We may collect personal information when you:

• visit our website;
• submit an enquiry or contact form;
• request a quote, consultation, audit or website preview;
• book a meeting;
• call, email, SMS or otherwise communicate with us;
• purchase or subscribe to our services;
• provide onboarding information;
• provide access to accounts required for us to perform our services;
• respond to questionnaires or forms;
• interact with marketing communications;
• become one of our clients; or
• otherwise provide information directly to us.

We may also receive information from publicly available business sources, referrals, service providers or platforms where this is lawful and reasonably necessary for our business activities.

4. Website Analytics, Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, understand website usage, improve performance and measure marketing effectiveness.

Depending on the technologies enabled on our website, information collected may include:

• pages visited;
• time spent on pages;
• referring websites;
• device and browser information;
• approximate location based on IP address;
• interactions with forms and buttons; and
• advertising or campaign attribution information.

We may use third-party analytics or advertising services, such as Google or Meta services, where these have been implemented on the website.

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Why We Collect and Use Personal Information

We may use personal information to:

• respond to enquiries;
• provide quotes and proposals;
• prepare website previews or audits;
• provide our services;
• communicate with clients;
• design, develop and maintain websites;
• perform SEO work;
• optimise or manage Google Business Profiles;
• configure lead generation and automation systems;
• provide website hosting and technical support;
• manage accounts, invoicing and payments;
• schedule meetings and appointments;
• provide customer service;
• improve our website, services and business processes;
• measure the effectiveness of our marketing;
• maintain business and accounting records;
• protect our systems and investigate security issues;
• comply with legal obligations; and
• send marketing communications where permitted by law.

6. Marketing Communications

We may send you information about our services, offers, resources or other relevant business information where we have your consent or are otherwise permitted to do so by law.

Where required, our commercial electronic communications will identify the sender and provide a method for opting out.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending communications that are reasonably necessary to provide services you have requested or purchased.

7. Clients Using Our Automation Services

Some TradieWebsitePro services may help clients communicate with their own customers or leads through systems such as:

• enquiry follow-ups;
• missed-call responses;
• review requests;
• appointment reminders;
• email campaigns;
• SMS campaigns;
• lead nurturing;
• CRM workflows; and
• other automated communications.

Where a client supplies customer or lead information for these purposes, the client remains responsible for ensuring that the information was lawfully collected and that any required consent to contact those people has been obtained.

Clients are also responsible for complying with applicable privacy, spam, telemarketing and marketing laws when using systems we configure or manage on their behalf.

We may process such information solely as reasonably necessary to provide the agreed services.

8. Disclosure to Service Providers

We may disclose personal information to third parties that assist us in operating our business or providing services.

These may include:

• website hosting providers;
• cloud infrastructure providers;
• CRM providers;
• domain and DNS providers;
• email providers;
• SMS and telecommunications providers;
• payment processors;
• analytics providers;
• scheduling and booking platforms;
• website development tools;
• automation platforms;
• artificial intelligence and software providers;
• accountants and professional advisers;
• contractors assisting in the delivery of our services; and
• government or regulatory authorities where required by law.

We only disclose information where reasonably necessary for the relevant purpose.

Third-party services may have their own terms of service and privacy policies governing their handling of information.

9. Overseas Processing and Storage

Some technology providers we use may store or process information outside Australia.

This can occur because many cloud, software, analytics, CRM, hosting and communications providers operate infrastructure internationally.

Where Australian privacy laws impose requirements concerning overseas disclosure of personal information, we will take reasonable steps required by those laws in relation to the information we disclose.

10. Payment Information

Payments may be processed through third-party payment providers.

Where a third-party payment processor is used, TradieWebsitePro generally does not store complete credit or debit card details ourselves.

Payment providers process payment information in accordance with their own privacy and security practices.

11. Client Accounts and Credentials

To provide certain services, you may grant us access to accounts such as:

• website administration;
• domain or DNS management;
• Google Business Profile;
• Google Search Console;
• analytics;
• hosting;
• CRM;
• email or communications platforms; or
• other relevant services.

We will use this access only as reasonably necessary to provide the agreed services.

You remain responsible for maintaining appropriate account ownership, passwords and security.

Where possible, we recommend providing delegated access rather than sharing primary account passwords.

12. Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include access controls, secure hosting, authentication measures, appropriate software security practices and limiting access to information to people who reasonably require it.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• providing services;
• maintaining client and project records;
• accounting and tax obligations;
• resolving disputes;
• security purposes; and
• meeting legal or regulatory requirements.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.

14. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

There may be circumstances where applicable law permits or requires us to refuse access. If this occurs, we will provide an explanation where required.

15. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate the matter.

Please provide enough information for us to understand your concern.

We will aim to respond within a reasonable period.

If applicable privacy legislation applies and you remain dissatisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another appropriate regulator.

16. Links and Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy, security, content or practices of those websites.

You should review the privacy policies of third-party websites before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our services;
• technology;
• business practices;
• third-party providers; or
• legal requirements.

The latest version will be published on this website and will show the date it was last updated.

18. Contact Us

For questions, requests or complaints relating to privacy, please contact:

Priyadarshan DeshmukhTrading as TradieWebsiteProABN: 93 403 620 645Melbourne, Victoria, AustraliaEmail: shan@tradiewebsitepro.com.auWebsite: https://www.tradiewebsitepro.com.au